At Bajaur Foods, we sell pure, natural products — Sidr honey, Acacia honey, Desi Ghee, saffron, Shilajit and other traditional foods — with full confidence in their quality. If anything is wrong with your order, we will make it right. Following the Sunnah of the Prophet Muhammad (peace be upon him), who taught honesty and kindness in trade, we accept returns cheerfully and treat every customer with fairness.
7-Day Easy Return Policy
If you change your mind, you may return any product within 7 days of delivery, provided it is unopened, sealed and in its original packaging. Simply message us on WhatsApp with your order number and we will arrange the return for you.
Damaged, Wrong or Spoiled Items
Your satisfaction matters more to us than a single sale. If your order arrives damaged, incorrect, or spoiled, we will replace the item or refund you in full — your choice. Please contact us within 48 hours of delivery and share a short video or clear photos of the item on WhatsApp so we can verify the issue quickly and dispatch your replacement without delay.
Why Opened Food Items Cannot Be Resold
Because we deal in pure food products, hygiene and food safety come first. Once a jar of honey, bottle of Desi Ghee or packet of saffron has been opened, it cannot be resold to another customer. For this reason, refunds on opened food items are only possible when the product is faulty, and we will ask for photo or video proof sent via WhatsApp so we can confirm the problem before approving the refund.
How to Request a Return
Requesting a return is simple:
- Message us on WhatsApp at +92 301 59 59 525 with your order number and the reason for the return.
- Our team will confirm your request and share the return instructions.
- Pack the item securely in its original packaging and hand it to our rider or courier.
- Once we receive and inspect the returned item, we will process your refund or replacement.
Refund Method and Timeline
Approved refunds are sent within 7 working days through bank transfer, JazzCash or Easypaisa — whichever is most convenient for you. For Cash on Delivery (COD) orders, the refund is released after the returned item reaches us and passes inspection. Please keep your order receipt or order number safe, as we need it to complete your return.
Items That Cannot Be Returned
To protect the health of all our customers, the following cannot be returned:
- Any food product whose seal has been broken, unless it is faulty (photo proof required).
- Items damaged because of misuse or improper storage after delivery.
- Return requests made more than 7 days after delivery.
Need Help?
For any questions about refunds and returns, contact us on WhatsApp at +92 301 59 59 525 or email info@bajaurfoods.com. We usually reply within a few hours during business hours (Monday to Saturday).