At Bajaur Foods (bajaurfoods.com), your privacy matters to us. This Privacy Policy explains what personal information we collect when you buy our pure honey in Pakistan — Sidr honey, Acacia honey, Desi Ghee, saffron and other natural foods — how we use it, and how we keep it safe.
1. What Information We Collect
We collect only the information we need to take and deliver your order:
- Contact details: your name, phone number and email address.
- Delivery details: your shipping address, city and any delivery notes.
- Order details: the products you buy, payment method and order history.
- Technical data: basic information such as your browser type, device and IP address, collected automatically to keep the website secure and working properly.
2. How We Use Your Information
We use your information to:
- Process your order and deliver it to your address anywhere in Pakistan.
- Confirm orders and share delivery updates with you by phone call, SMS or WhatsApp.
- Handle returns, refunds and customer support requests.
- Send you offers and news about Bajaur Foods products, only if you have opted in — you can unsubscribe at any time.
- Meet legal and tax record-keeping requirements.
3. WhatsApp and Phone Communication
We may contact you on the phone number or WhatsApp number you provide to confirm your order, arrange delivery, or resolve a support query. We will never use your number for spam, and we will never share it with advertisers.
4. We Do Not Sell Your Data
We do not sell, rent or trade your personal information to anyone. Your details are shared only with the trusted partners needed to fulfill your order — such as our courier company for delivery and our payment processors — and with government authorities if required by law.
5. Cookies
Our website uses small text files called cookies to remember your cart, keep you logged in, and understand how visitors use the site so we can improve it. You can block or delete cookies in your browser settings, but some parts of the website (such as checkout) may not work properly without them.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss or misuse. Access to order data is limited to authorized team members only. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
You may ask us at any time to correct your personal details, stop marketing messages, or delete your account information. Just contact us using the details below and we will respond promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
9. Contact Us
If you have questions about your privacy or this policy, message us on WhatsApp at +92 301 59 59 525 or email info@bajaurfoods.com.